The Spring Store By Acxess Spring Terms and Conditions

California residents add 8.75% or appropriate tax for your district. Subject to change without notice.

  • Important Notice

    Adjustments of pricing in raw materials, plating, etc. require that all prices are SUBJECT TO CHANGE WIHOUT NOTICE.

  • Shortages

    Any shortages must be reported within 15 days, as is stated on invoice. We reserve the right to over ship or under ship within 10% of the total amount of pieces ordered on all custom spring shipments.

  • Credit Application

    If customers wish to establish a net 30 day account, they must mail, fax or email one bank reference and three trade references with the full mailing addresses, fax numbers and account numbers. Also provide an authorizing signature from your bank to release information to The Spring Store by Acxess Spring.

  • Minimum Order

    $69.00

  • Return Policy

    No merchandise admitted for return 15 days after the date the merchandise was delivered.

    No credit allowed on merchandise sent out as requested by customer and sent back without getting an authorization number beforehand. No returns allowed when it is a custom-made spring. A 20% restocking expense applies to all returns of stock springs and shipping charges on returned merchandise. In case of The Spring Store's error on shipping an incorrect part number the spring store will request the customer to return the incorrect part number with an authorization number obtained beforehand and the spring store will replace the incorrect part number. We hold no responsibility for springs plated or treated by customer. Phone orders accepted at risk of buyer.

  • Packaging

    Springs are bulk packed. Due to physical dimensions, tangling may take place during transportation on wire diameters under 0.035" (0.889 mm). Please let us know if you'd like to have special packaging and pricing for it will be giving to the customer when ordering.

  • Shipments

    All merchandise is F.O.B. our plant, 2225 E. Cooley Dr, Colton, CA. 92324 Your order will be shipped via UPS when applicable. Outside the UPS zones, shipping will be made freight collect according to our best judgement unless specific instructions accompany order.